Recently, I had a customer that needed to have an email recovered from office 365 that was deleted a few days ago. Normally we would log onto the customer Office 365 Web portal and go into deleted files Recovery folder, which should have recently deleted emails that are no longer in the trash bin. That did not work.

We called Office 365 support and asked for assistance. Office 365 Tech basically said the end user must of deleted it and there is no backup of that mailbox for recovering individual emails. The end user had no idea this folder existed, and did not delete anything. The emails were lost.

I did some research, and found an article that confirms what the tech had said (see Below). Microsoft does not have a way to recover individual emails.

Some of our current customers are using Axcient x360 cloud which backups individual mail items, calendar, contacts and OneDrive. If you are interested in this product, it’s well priced at $3.25/Mo with our daily monitoring of backups included.