A Trusted Partner Sharing In Your Success With Technology Solutions
What happens when you do not keep up with updates on your technology.
It is obvious updating your computer and technology is important and should be done. Our experience that non-managed customers have a 20% failure rate of their technology being updated from computers, switches, printers to firewalls fail to update or has been forgotten to be updated.
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Here are some real-life scenarios:
EXAMPLE 1:
Recently, we had a customer complaint that he found one of their employees struggling with Outlook. The end users said to my customers “I have been working on fixing it for hours, I then gave up and started using webmail”. The customer was upset that the employee had said nothing to him and there was a loss of productivity in other words TIME and MONEY.
The customer ended up calling us to help them out. So, one of my Technology Specialist logged on remotely to the PC and simply did an OFFICE software update, 10 minutes later it was fixed. While we were on that PC, we also updated windows and seemed to run faster after the updates.
EXAMPLE 2:
One of my customers had called us, to say that a MAC computer could not log into the VPN. This MAC was to IOS version old, and the end user was afraid to update it. VPN software sometimes REQUIRES your computer to be fully up to date before the installation can proceed.
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